Panthera Combat & Conditioning: Terms & Conditions & Health Waiver

By purchasing or booking any session, package, or membership with Panthera Combat & Conditioning, you agree to the following Terms & Conditions and Health Waiver.

1. General Terms of Purchase

• All purchases (drop-in sessions, short-term packages, or memberships) are non-refundable, unless otherwise stated in writing by Panthera.

• Sessions and memberships are non-transferable and valid only for the individual who made the purchase, unless explicitly stated (e.g., group or family offers).

• All bookings are subject to Panthera’s operational schedule and class availability.

2. Booking & Attendance

• All sessions must be booked in advance via Panthera’s designated booking system or team.

• A minimum of 12 hours’ notice is required to cancel or reschedule. Missed or late-cancelled sessions will be marked as used and cannot be rebooked.

• A 15-minute grace period is allowed for late arrivals. Beyond this, entry may be refused and the session forfeited.

• Panthera may cancel or reschedule any group class with fewer than 3 participants booked two hours before the scheduled start.

3. Membership & Package Terms

Monthly Memberships

• Monthly memberships may be cancelled at any time with 30 days’ written notice.

• Clients agree to participate in an exit interview or feedback session as part of the cancellation process.

• Final billing will occur during the notice period.

Short-Term Packages

• Short-term packages (e.g., 1–3 months) are non-refundable and must be used within the validity period stated at purchase.

• Sessions that are unused during the package period will expire and will not roll over unless otherwise agreed in writing.

12-Month Memberships

• Long-term members may request a freeze of up to 30 consecutive days per calendar year.

• A minimum of 7 days’ written notice is required to activate a freeze.

• No additional time will be granted unless due to medical reasons or exceptional circumstances approved by Panthera.

4. Equipment Policy

• Clients must bring their own gloves and hand wraps for combat-based sessions. These are available for purchase or rent at the front desk (RM 30).

• Proper athletic clothing and indoor footwear must be worn.

5. Client Conduct

• Members are expected to conduct themselves with respect and professionalism toward staff and other clients.

• Any form of harassment, aggressive behavior, or unsafe conduct will result in immediate suspension or termination of access without refund.

6. Health Waiver & Physical Responsibility

By participating in Panthera training sessions, you confirm and agree:

• You are in good physical health, have no known medical conditions or injuries that would endanger yourself or others, and are cleared to exercise by a healthcare professional.

• You understand and accept the risks of physical activity, including injury, illness, or accident.

• You accept full personal responsibility and waive any claims against Panthera Combat & Conditioning, its trainers, team members, and affiliates for injuries or damages sustained during or after training.

• You agree to inform Panthera of any relevant medical conditions prior to training and to follow all safety instructions.

7. Media & Marketing Consent

• By attending classes or sessions, you consent to Panthera capturing and using photos or videos of you for marketing and promotional purposes.

• If you prefer not to appear in such content, you must inform us in writing before your session.

8. Terms Revisions

Panthera reserves the right to revise or update these Terms & Conditions and Health Waiver at any time with reasonable notice. Continued use of our services constitutes acceptance of any changes.

Questions or Concerns?

Please contact us at info@klpanthera.com if you need clarification on any terms or want to submit a cancellation or freeze request.

By proceeding with a booking or purchase, you confirm that you have read, understood, and agreed to the above Terms & Conditions and Health Waiver.